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TERMS AND CONDITIONS

Acceptance Required to Use Website or Buy Products
Please read these Terms and Conditions carefully before using or obtaining any materials, information, products or services through QualityManualTemplates.com. By accessing QualityManualTemplates.com and/or by purchasing any of Our products, you agree to accept, without limitation or qualification, all of these Terms and Conditions.

You may only use the Website if you are at least 18 years of age and can enter into binding contracts (our site is not available for use by minors). You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the Website by you and anyone using your password and login information. You may only use the Website to make legitimate purchases. You may not use the Website: to make any false, fraudulent or speculative purchase; or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms and Conditions. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the Website.

If you do not accept these Terms and Conditions, please exit QualityManualTemplates.com immediately, and do not make a purchase.

Introduction and General Terms and Conditions
QualityManualTemplates.com (the "Website") offers products for sale (collectively the "Products") and information on ISO 9000 related issues (collectively the "Information"). The Products and Information are owned by QualityManualTemplates.com and its parent company. QualityManualTemplates.com, its owner, parent company, and its divisions are collectively referred to as "We" or "Us". QualityManualTemplates.com is owned and operated by the International Standards Corporation in Malaysia.

Access to and use of the Website and the Products is subject to any specific terms and conditions set forth on the individual pages within the Website and these Terms and Conditions (collectively, the "Terms"), and all applicable laws and regulations, including laws and regulations governing copyright and trademark. We reserve the right at any time to change any of the Terms contained herein or any information contained in the Website without prior notice. Any such changes will appear on the individual pages of the Website and/or on this screen. By using the Website, you agree in advance to accept any such changes. If a court finds any of the Terms to be unenforceable or invalid, the unenforceable or invalid Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. The Terms, together with Our Privacy Policy and the items made a part of these Terms by reference, make up the entire agreement between us relating to your use of the Website and the Products, and replaces any prior understandings or agreements (whether oral or written) regarding your use of the Website and/or Products.

Please contact us with your questions or comments regarding the Website and the information contained in the Website. Any communication or material transmitted to us via the Website or e-mail is transmitted on a non-confidential basis.

Malaysia Companies and Individuals
Due to restrictions imposed by the government of Malaysia, our products are not available for sale to Malaysia residents and citizens, as well as companies incorporated in Malaysia.

PRIVACY POLICY

We are concerned about your privacy and strictly follow our Privacy Policy. To show Our commitment to keeping your information safe, We have Our Privacy Policy certified by Privacy Affiliates and available for review at the Privacy Affiliates website.

A quick summary of the important points is displayed below:

We keep your personal information private. We use your information only to contact you and to provide you with the best services We can.

We do not sell or give away your personal information to third parties. However, we may publish the following limited customer information on Our website: the name, city, state and country of your company. You may contact us at any time to have this information removed.

We oppose spam. You can always request to have your name removed from our mailing list.


Product Purchases

a) License: By purchasing a Product from Our website, you are acquiring a license for usage in accordance with Our terms on "Copyright and Product Usage" below. You have to agree to Our Terms including the terms on "Copyright and Product Usage" in order to purchase a Product from us.

b) Payment Options: We accept Visa, MasterCard, American Express, Discover, PayPal, and wire transfers.

c) Currency: All Our prices are in US Dollars, and you will be charged in US Dollars. Your credit card issuing bank will determine the exchange rate if your credit card account is in a currency other than US Dollars; credit card issuing bank may add conversion fees, foreign transaction fees and other fees which are beyond Our control and which could result in an actual cost to you that is different from the amount displayed on Our website. Please contact your credit card issuing bank for the amount of such fees.

d) Products are delivered by Instant Download: The Products are available for download only - which is the fastest delivery method! Immediately after your purchase, you will receive an email with the download instructions. Please follow the instructions and download your products within 36 hours. You may choose to burn one CD-ROM as permanent backup. If you have difficulties downloading or opening a file, please contact us.

Copyright and Product Usage

All Products are copyrighted materials which are protected under international copyright laws. By purchasing a Product from Our website you are granted a non-exclusive limited license to use the Products in accordance with these Terms:

a) Limited Usage: You may use each individual Product, modified or unmodified, at a single company only, belonging to either you or your client. You have to purchase the same Product once more in order to use it at another company or for another client.

b) Modifications: You are authorized to make any necessary modification(s) to Our Products to fit your purposes.

c) Unauthorized Use: You may not make Our Products, modified or unmodified, available for redistribution or resale of any kind without prior written consent from Us. This includes placing any of Our Products, modified or unmodified, on a diskette, CD, file server, website or any other medium accessible outside of the company for which the license was purchased. It is your responsibility to safeguard the modified and unmodified Products you purchased from Us and prevent their unauthorized use.

d) Assignability: You may not sub-license, assign, or transfer this license to anyone else without Our prior written consent.

e) Ownership: You may not claim intellectual or exclusive ownership to any of Our Products, modified or unmodified. All products are and remain Our property.

Return Policy / Money-Back Guarantee

If you are not satisfied with any of Our Products for any reason, we will gladly give you a full refund of the purchase price under the terms of our Money-Back Guarantee: simply mail a completed Refund Request Form to us within 10 days of your purchase. Download Refund Request Form

Conditions:
(1) Must mail completed Refund Request Form no later than 10 days from the day of purchase (most mark serves as proof). Refund Request Forms must be received by us no later than 30 days from the day of purchase.
(2) Refunds will only be issued to the original buyer and to the original form of payment (except wire transfer payments for which we will issue a refund by PayPal to the email address used during the original purchase).
(3) Refunds will be issued in US Dollars in the amount of the purchase price minus discounts and coupons (there will be no refunds in bank fees or differentials in exchange rates).
(4) Incomplete Refund Request Forms, late Refund Request Forms, Refund Request Forms that otherwise don't meet our terms and conditions, and fraudulent refund requests will not be accepted.

Guarantees and Warranty

Your use of the Website, Products and/or Information is at your own risk. The Website contains information, facts and opinions from various individuals and organizations. The Website is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. Neither We nor its licensees, affiliates, agents and representatives endorse or are responsible for the accuracy or reliability of any content on Our Website. The content on Our Website is general in nature and correct to the best of Our knowledge. However, the content on Our Website should not be understood as advice. The content on Our Website may or may not be useful information for you or your company because every situation, individual, company and auditor is different. We explicitly give no guarantee or warranty whatsoever on Our Website, their usability, completeness, compliance with ISO 9001:2008 or any other standard or requirement.

Remember, the Products are designed to be templates for quality manuals, procedures and forms, as well as other guides and information. The Products have been successfully used at the companies for which they were initially developed. However, the templates and guides may require varying degrees of customization to make them applicable to your company or your circumstances because every situation, company and auditor is different. We explicitly give no guarantee or warranty whatsoever on the Products, their usability, completeness, compliance with ISO 9001 or any other standard or requirement. The Products are sold on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. Neither We nor its licensees, affiliates, agents and representatives endorse or are responsible for the completeness, accuracy or reliability of the Products. If you have difficulties downloading or opening a file, please contact us.

Hold Harmless

By accessing Our Website and/or by purchasing the Products you agree to hold us harmless from and against any and all claims, actions, and damages (including attorneys' fees) resulting from your use of Our products, your use of Our Website, Information and the content of the Products and Website.

Limitation of Liability

Neither We nor Our licensees, affiliates, agents, representatives or licensors shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the Website, the Information, the Products, or any materials, opinions or recommendations of third parties on the Website. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if We have been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, Our liability in such jurisdictions shall be limited to the extent permitted by law. You hereby waive any and all claims against us and Our subsidiaries, divisions, affiliates, agents, representatives and licensors arising out of your use of the Website, the Products, or any materials, opinions or recommendations of third parties on the Website.

Resources and Referrals

We disclaim all responsibility for any referrals made. You, as the ultimate recipient of any referred products or services, assume full responsibility for interviewing, investigating and qualifying any product, service, company, or individual referred to you by us and Our Website. You agree and hold us harmless from and against any and all claims, actions, and damages (including attorneys' fees) resulting from your use of any product, service, company, or individual referred to you by us and Our Website.

Promotions

We may make information regarding specific programs, offers or promotions, which We are conducting, available on the Website. Any such program, offer or promotion is subject to the specific terms, conditions and restrictions listed on the Website in connection with such program, offer or promotion. We reserve the right to alter or withdraw any program, offer or promotion at any time. Each program, offer and promotion is void where prohibited by law. Please refer to and read carefully any terms, conditions and restrictions included on the Website in connection with each program, offer or promotion.

Website - Availability and Links

The Website is available worldwide to anyone with Internet access. However, the Website may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances. The Website contains information on products and services, not all of which are available in every location. A reference to a product or service on the Website does not imply that such product is or will be available in your location. The content of the Website, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product and service is void where prohibited by law.

We do not review or monitor any web sites linked to the Website and are not responsible for the content of any such linked web sites. Your linking to such web sites is at your own risk. In addition, you agree not to link your web site or any other third party web site to the Website without Our express prior written consent.

Website Content - Copyrights and Trademarks

The content included on the Website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of Us or Our licensors or suppliers and are protected by copyright, trademark and other laws. "ISO" is a trademark of the International Organization for Standardization with which We are not affiliated. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such Website content for any purpose other than personal, non-commercial use without Our prior written permission. To request such permission please contact us, and include your name, address and a description of the purpose of your intended distribution and the information you would like to distribute.

Governing Law

These Terms and Conditions and any disputes arising out of or related to the Website, Products or use of the Website or Products, shall be governed by, construed and enforced in accordance with the laws of F.T. Labuan where Our corporation is registered. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions or your use of the Website or Products shall be filed only in courts located in F.T. Labuan, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Current Promotions

The Certification Package

all you need to get ISO 9001 certified

also includes our acclaimed "process oriented" template

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Now only $699.00

Free ISO 9001:2015 Upgrade

All our products (purchased after October 31, 2014) now include a free upgrade to ISO 9001:2015. This way you can implement ISO 9001 now as planned and then upgrade for free after the 2015 version is published in late 2015. You will have three years to transition from ISO 9001:2008 to ISO 9001:2015 while keeping your certification.

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Latest Testimonials

“We just passed our certification audit after only 5 months thanks to your excellent process-oriented ISO manual, your ISO project guide and your super-responsive customer service... ”

Keith Spicer, USA


“... I did a lot of research and I found these the only ISO 9000 manuals with complete and easy-to-follow customization instructions..”

Kathryn Bassill, Australia


“Very professional, very easy to customize, a great product..”

Tom Ridge, Canada

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To pay by wire transfer, please email us for pro-forma invoice.

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